First, thanks for purchasing one of my products. I do my best to help you to resolve any product-related issues in a timely manner.
But please note that the working hours are Mon-Fri (9a.m. - 9p.m. UTC/GMT + 2).
All the requests submitted on weekends will be answered on Monday.
Scope of Support
The theme-related support is provided via this help forum only. All the request received from ThemeForest comments and personal messages form won't be reviewed.
You will be asked to submit them to this help forum.
Before posting your questions, please read the documentation file which comes with every product you purchase on ThemeForest and do not forget to make a search on the forum,
maybe your question has already been answered by me or other members.
- theme installation
- issues arising from using any of the packaged theme features
- bug fixing
- any other theme-related issues
I do not support
- general WordPress support (please use wordpress.org forum)
- 3rd party plugins
- issues occurring from using 3rd party plugins
- server configurations/issues
- new features implementation
- any other not theme-related issues
- theme modification and customization